Privacy Policy
This Privacy Policy explains how Spotless Home Solutions processes personal data when you use the website, request a quote, or arrange cleaning services in Chile. It applies to inquiries, bookings, service coordination, and related communications.
Contact Information
How We Use Data
We use personal data to respond to inquiries, prepare quotes, confirm property scope and access, schedule appointments, carry out cleaning visits, manage payments, maintain records, improve website performance, and comply with legal obligations. We may also use information to communicate about service changes, follow-up matters, or issues related to a completed visit.
Service Providers
We may share personal data with service providers that support website hosting, communications, scheduling, payment processing, and related administrative functions. These parties may process data only to perform services for us and are expected to handle it under appropriate confidentiality and security obligations.
Legal Disclosures
We may disclose personal data when required to comply with law, court orders, lawful requests from public authorities, or to protect our rights, users, or the security of the website and services. We may also share information where disclosure is necessary to establish, exercise, or defend legal claims.
Your Rights
Subject to applicable law, you may request access to your data, correction of inaccurate information, deletion where appropriate, and objection to certain processing. You may also ask for clarification about how your data is used and whether it has been shared in the course of providing services.
How to Make a Request
To protect privacy and security, we may ask for information needed to verify your identity and understand your request. If a request cannot be fully granted, we will explain the reason where required by law.
Retention of Data
We retain personal data for the period needed to handle inquiries, complete bookings, provide services, manage payments, resolve disputes, and meet legal or accounting obligations. When data is no longer needed, we delete it or anonymize it according to our internal retention practices.
Policy Updates
If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.
Data We Collect
We may collect identification and contact details, property and service request information, appointment and access details, payment-related information, communication records, and technical data such as device, browser, and usage information. Where relevant to a cleaning request, we may also process information about the property condition, scope of work, and submitted photos used to assess the visit.
Sources of Data
We receive personal data when you contact us by phone, email, or contact form, when you request a quote or appointment, when you share property details or condition photos, and when you communicate with us before or after a visit. We may also collect limited technical data automatically when you use the website.
Types of Cookies
We may use session cookies to keep the site working during a visit, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies are not used to collect more information than is needed for these purposes.
Cookie Controls
You can manage cookies through your browser controls, including blocking some cookies, deleting stored cookies, or setting alerts before cookies are placed. Some site functions may not work properly if cookies are disabled.